Terms of Service & Guidelines
These Terms govern all remote optimization, diagnostic, and technical support sessions provided by KORTEK. Please review these standards before booking a session.
Personal folders, photos, browsers, and saved passwords are never accessed. Sessions are observed live on your screen.
An automated Windows System Restore point is verified prior to applying adjustments. Factory defaults can be restored at any time.
For diagnostic sessions, if your system issues stem from unrepairable physical hardware failure, you are not charged.
01. Acceptance of Terms
By scheduling a remote session, submitting a booking inquiry, or completing a payment on tech.arashyt.ca, you ("Client") agree to be bound by these Terms of Service and Guidelines. If you do not agree with any portion of these terms, please do not book or initiate a remote session.
02. Scope of Remote Services
KORTEK provides 1-on-1 remote software optimization and technical assistance. Services include, but are not limited to:
- Windows Debloat & Telemetry Trimming: Removal of pre-installed background bloatware, non-essential telemetry services, and startup resource hogs.
- Gaming Latency & Frametime Tuning: Clean graphics driver installation (telemetry stripped), MSI (Message Signaled Interrupts) mode configuration, interrupt affinity calibration, core unparking, and network adapter jitter reduction.
- OBS Studio Calibration: Optimized encoder settings (NVENC, AV1, QuickSync, x264), bitrate profiles, and audio channel routing for streaming and high-FPS recording.
- System Diagnostics & Troubleshooting: BSOD crash minidump analysis, corrupt Windows system file repair (DISM, SFC), malware/adware removal, and OS integrity restoration.
03. Client Supervision & Live Observation
Mandatory Live Screen Presence:
All remote sessions are conducted exclusively via portable remote viewing software (such as AnyDesk or RustDesk). You must be present at your computer to observe the technician's actions live on your screen throughout the entirety of the session.
You maintain absolute control over your mouse and keyboard at all times and retain the unconditional right to disconnect the session at any moment.
Pre-Session Client Obligations: Before your scheduled session begins, you are required to save all open work, close confidential personal documents or browser tabs, and ensure your system has an active, uninterrupted power and internet connection.
04. Strict Privacy & Zero Personal Data Access
Your privacy and digital confidentiality are strictly protected:
- No Browsing of Personal Files: The technician will never open or inspect personal folders (Documents, Photos, Videos, Downloads), personal communications, or web browser histories.
- No Password Access: You should never share personal passwords or PINs. If administrative elevated privileges are needed, you may enter your Windows credential yourself.
- No Persistent Software: The remote assistance tools utilized run entirely portably and do not install background daemons, persistent backdoors, or background monitoring services. Once you close the remote utility, access is permanently severed.
05. System Restore Points & 100% Reversibility
Safety and system stability are our highest operational priorities. Prior to making any modifications to Windows registry values, service configurations, or driver setups, a verified Windows System Restore Point is generated.
All service adjustments and power schemes deployed can be restored back to factory defaults at any time via the restore point or built-in system undo mechanisms.
06. Hardware Boundaries & Physical Limitations
Software optimization unlocks maximum system efficiency and frametime consistency, but it cannot overcome damaged or physically degraded hardware.
KORTEK is not responsible for and cannot rectify:
- Thermal throttling resulting from dried thermal paste, clogged heat sinks, or insufficient case ventilation.
- Silicon degradation, memory controller instability, or unverified hardware overclocks (unstable XMP / EXPO profiles).
- Failing storage drives (bad sectors, corrupt SSD controllers) or power supply unit (PSU) brownouts.
07. Anti-Cheat & Competitive Game Compliance
All tweaks, registry values, and driver configurations deployed comply 100% with modern competitive gaming anti-cheat systems, including:
We never modify protected game executables, inject unauthorized DLLs, or employ memory manipulation tools. Optimizations are executed strictly at the standard operating system and manufacturer driver level.
08. Pricing, Currencies & Payment Terms
All service packages are offered at transparent, fixed rates displayed in either Canadian Dollars (CAD $) or US Dollars (USD $). There are no hidden recurring subscriptions or recurring maintenance contracts.
- Credit / Debit / Apple Pay: Processed securely through our live Stripe merchant gateway (Kortek). We never store your full payment card number.
- Interac e-Transfer (Canada): Available for Canadian residents sent directly to
[email protected]with auto-deposit and 0% surcharge. - PayPal: Available via verified PayPal link (
paypal.me/ArashKord). - Promotions & Coupons: Valid promotional codes entered during checkout are applied immediately to reduce the invoice total.
09. "No-Fix, No-Fee" Pledge & Refund Policy
The "No-Fix, No-Fee" Diagnostic Guarantee:
For clients booking Tier 3 (Diagnostics & Tech Support), if our technician investigates your system and concludes that the underlying issue is caused by verified, unrepairable hardware defects (such as fried GPU VRAM, failing motherboard traces, or dead memory channels) and cannot be resolved through software, you will not be charged (or will receive a 100% full refund).
7-Day Post-Tuning Support Window:
If you experience any game instability, audio routing anomaly, or unexpected behavior directly resulting from our applied adjustments within 7 days of your completed session, we provide complimentary remote follow-up support to re-tune or revert the specific configuration.
Because remote tuning requires dedicated 1-on-1 technician time, completed and verified tuning sessions are generally non-refundable once performed, except in cases of service failure covered under the No-Fix, No-Fee pledge. If you are dissatisfied for any reason, contact [email protected] and we will resolve your concerns.
10. Limitation of Liability
To the maximum extent permitted by applicable law, KORTEK and its operators shall not be liable for any indirect, incidental, consequential, special, or exemplary damages, including but not limited to loss of data, loss of revenue, competitive match rank changes, or hardware malfunctions resulting from pre-existing system degradation or unauthorized post-session user tampering. The Client remains solely responsible for maintaining current, verified backups of all personal files, media, and credentials prior to the session.
11. Session Termination
The technician reserves the right to immediately suspend or terminate any remote session without refund if the client exhibits abusive, harassing, or threatening behavior, or if the client requests the installation of illicit software, malware, or unauthorized hacking tools.
12. Contact & Inquiries
If you have questions regarding these Terms of Service or need to request assistance under the 7-day follow-up window, reach out directly:
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